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What Frontline Customers Are Saying
"Today has been the first homeowner's claim I have ever made so I am not too familiar with the experience. My initial contact with you has been amazing. You have been professional and extremely courteous. I am in contact with hundreds of people each week and I will recommend your company to everyone I possibly can."
— Peter, FL
"I just wanted to say how great one of your loss recover specialists has been to work with on a recent claim I had. He gave me claim updates without me even asking for them and was very patient on the phone with me explaining why a claim payment was what it was."
— Amy, an Agent in Boca Raton, FL
"My adjuster walked me through every step to take in order to preserve my home and its contents while handling the loss claim at the same time. Each time I had a question, he was always there to help me through the issue. Without his help and professional assistance, I would have been completely lost. He is one of the reasons your company has such a fine reputation and such a high rating among your competitors. I commend him for going well above and beyond the call of duty on this claim."
— Walter, FL
"I wanted to commend my Loss Recovery Specialist on her fine job in assisting with my claim. I wanted to express my appreciation of her hard work and to make sure that she was recognized for her assistance!"
— Meredith, FL
"It has been an excellent experience working with you folks at Frontline Homeowners Insurance Company. Your swift response time was refreshing. Thanks!"
— Donald in Destin, FL
"Thank you for always being there, responding quickly, and being so kind when things seemed so bad with our house. You took the time to speak several times with our contractor and I appreciate that. You are an asset to the insurance company."
— Tippi, Florida
"I want to compliment your staff for the efficient and professional attention given to my recent claim. The response that I received was not what I expected after hearing numerous horror stories about experiences with other insurance companies from my friends. Your staff and your company attitude for customer satisfaction are to be commended. It was a pleasure doing business with my adjuster."
—Walter, Michigan
"Thank you for the prompt handling of my case. Your professionalism and kindness is very much appreciated. Your assistance and attention in this matter was invaluable. When situations like this accrue it can be very difficult, but your concern and actions help to ease the burden."
—Shirley, Florida
"Just a note to thank you personally for the professional, prompt and courteous manner in which you handled our claim for our water problem. After 60 years of marriage and our FIRST ever personal insurance claim, we are pleased to have chosen Frontline for our insurance needs."
—George in Naples, FL
"Thank you for the efficient and timely manner with which you handled our claim. I was impressed by the courtesy and professional attitude of your estimator. We were well served and we appreciate it."
— Robert in Port St. Lucie, FL
"I just wanted to take a moment to express my deepest appreciation for the level of outstanding service that Frontline has recently provided in handling my claim. The speed and quality with which your organization has responded is beyond words. Thank you for providing the framework, mechanisms, and people that make dealing with Frontline such a pleasurable experience. I will highly recommend Frontline as an A++ Homeowners Insurance Company to my family and friends."
—James, Florida
"From the first moment my adjuster made me feel like I was in very competent hands. She was kind, articulate, compassionate, and took over in my absence…Never in any of our conversations did she make me feel anything other than that she, and Fidelity Fire & Casualty, were there to help me in this very stressful situation."
— Christopher in Palm Coast, FL
"I received a call just a few minutes after I emailed you. Thank you so much! It is great to see a company that responds so quickly."
—Tammy in Myrtle Beach, SC
"Thank you for letting us know that the loss has been received and sending your contact information. Frontline Insurance is the ONLY company we have that does this and it is a fabulous help to agents. I just wanted to let you know how much we appreciate this and all you do for us."
— Laura in Santa Rosa, FL
"My claims examiner was available, in person, at my home or by telephone whenever we needed his help or had questions about our claim or the work of the remediation contractor. He helped to make a difficult situation a lot more understandable and easier to get through."
— Carlos, Florida
"I just spoke to one of our clients who couldn't praise your claims department enough. He said they were extremely kind and helpful to work with. He was thrilled with the service and will recommend Frontline to everyone he knows."
— Susan (Agent) in Boca Raton, FL
"Not having experience working with adjustors, this first time was more pleasurable than I ever imagined. He was punctual, he responded according to agreed upon times. He was efficient and pleasant. I cannot compliment him enough."
— Adrian in Boca Raton, FL
